She Called the Company She Used for Seven Years. They Couldn't Come Today. We Could.

Her dog was sick. She needed someone now. The company she trusted for seven years couldn't make it. We were there in two hours.

The Problem — One Phone Call Away From Losing a Seven-Year Customer

A Westminster homeowner called us this morning — not from a website form, not from an online booking link. She called. She had used a national carpet cleaning franchise for seven years and trusted them completely. When her black Lab got into something he shouldn't have and spent the night working it out across her carpet, she called them first.

They couldn't come out today.

She was hysterical. The dog had vomited, had diarrhea, and urinated — all in the same event, in multiple areas across her home. She needed someone same-day. She went to Google, found us, and called.

We were at her door in two hours.

The Diagnosis — Three Contaminants, One Carpet, One Protocol

For pet stain and odor removal involving multiple contaminant types, each has a different chemical composition that requires a specific approach. The contamination covered multiple areas. Vomit, diarrhea, and urine together create a layered contamination problem:

The carpet was a nylon/polyester blend, approximately two years old. This is actually an advantage. Nylon is the most cleanable synthetic carpet fiber available — it holds dye well, responds to professional pH-balanced chemistry, and withstands the heat of truckmount extraction. Polyester blends add softness and some inherent stain resistance. A two-year-old carpet with no prior heavy soiling is ideal for full recovery.

The IICRC S100 Standard — the professional carpet cleaning industry protocol — classifies pet contamination of this type as a Category 2 or Category 3 soil event depending on volume and penetration depth. The protocol calls for pre-treatment with an appropriate enzymatic agent, controlled dwell time, and hot water extraction at 200°F or above.

That is exactly what we did.

The Process — Enzyme Dwell, Then Full Truckmount Extraction

We applied Saiger's P-Lime-Zyme to all affected areas. P-Lime-Zyme is a professional-grade enzyme cleaner formulated for exactly this type of multi-contaminant event. Unlike consumer pet products, it is designed for professional dilution ratios and extended dwell time — which means the enzymatic chemistry has time to fully break down uric acid crystals, organic waste, and bile compounds before heat is applied.

We let it dwell for 30 minutes.

This is the step that separates a professional result from a DIY attempt. Applying heat or extraction before the enzyme has finished working does not clean the carpet — it locks contamination into the fiber. The IICRC S100 Standard exists precisely to prevent this. Dwell time is not optional.

After the full 30-minute dwell, we applied stain and odor removal in Westminster rinse chemistry and extracted with the Prochem Apex GTX truckmount at 200–230°F. At that temperature, the hot water extraction system flushes the enzyme, the broken-down contaminants, and any residual bacteria from the fiber, backing, and sub-surface simultaneously. For a nylon/polyester blend carpet, that extraction temperature is well within the safe operating range — and it is what achieves the up-to-95-percent soil and bacteria removal rate documented in the IICRC S100 Standard.

The carpet was clean. The odor was gone.

The Result

She could not believe it. Two-year-old carpet, multiple contamination types across multiple areas, and it came back completely. She said she was going to tell everybody about us.

The national company she had used for seven years had a loyal customer. They lost her today because they could not show up when she needed them. We were there in two hours.

That is the advantage of an owner-operated business dispatched from Castle Rock with a second location in Centennial. When you call, the owner answers. When you need same-day service, we move.

How We Know Westminster

Colorado Choice Carpet Cleaning serves Westminster carpet cleaning and the surrounding Adams and Jefferson County communities regularly. We dispatch from Castle Rock and Centennial, which puts us in Westminster within a reasonable drive on most calls. We know the housing stock here — Westminster spans decades of construction from mid-century homes in Shaw Heights to newer builds along the Broomfield corridor — and we adjust our chemistry and process accordingly.

Westminster's Affordable Choice for Emergency Pet Cleaning

If your pet has an accident and you need someone today, do not wait for a company that can't fit you in. Call Colorado Choice. Owner-operated. Same-day service. We answer the phone.

Call (720) 730-8055.

FAQ — Westminster Emergency Pet Carpet Cleaning

Can you really come out the same day for a pet emergency?

Yes — for calls placed before noon, same-day carpet cleaning is available in Westminster and across the Denver Metro area. Pet contamination events are time-sensitive. The longer vomit, diarrhea, or urine sits in carpet fiber, the deeper it wicks into the backing and pad. A same-day response is not just convenient — it is better for the carpet. The sooner we can apply enzyme pre-treatment and extract, the higher the soil removal rate.

What counts as a carpet cleaning emergency?

Any event involving pet contamination — especially combined vomit, diarrhea, and urine — qualifies. Water damage, flooding, and sewage backup are also emergency categories under the IICRC classification system. If you are looking at your carpet and thinking you might need to replace it, call first. In our experience, most carpets that homeowners assume are ruined can be fully restored with professional-grade enzyme treatment and truckmount extraction. Our emergency carpet cleaning page covers what we handle and how fast we respond.

Is nylon carpet easier to clean than other fibers after a pet accident?

Yes. Nylon is the most cleanable synthetic carpet fiber. It holds dye well during the cleaning process, tolerates the 200–230°F extraction temperature required by the IICRC S100 Standard, and responds fully to professional enzymatic pre-treatment. Polyester blends add some inherent stain resistance. A nylon/polyester blend carpet in good condition — like the two-year-old carpet in this Westminster home — has the best possible chance of full recovery after even a severe pet contamination event.

Colorado Choice Carpet Cleaning
Parker Emergency & Same-Day Carpet Cleaning — IICRC-Certified
23+ Years. Owner-Operated. We Answer When You Call.
(720) 730-8055 | coloradochoicecarpet.com